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Privacy Policy
Privacy Policy
Last revised: 5/1/2023
By accessing www.real001.com (hereinafter “Website”) or placing your order with us you are agreeing to the following Privacy Policy.
Note:
THIS WEBSITE IS NOT INTENDED FOR RESIDENTS OF THE UNITED STATES. IF YOU ARE FROM SUCH A JURISDICTION, YOU ARE NOT AUTHORIZED TO PROCEED AND MUST EXIT THIS WEBSITE IMMEDIATELY. INFORMATION AND SERVICES DESCRIBED ON THIS WEBSITE MAY NOT BE AVAILABLE OR AUTHORIZED TO PERSONS OUTSIDE SWITZERLAND OR SLOVAKIA OR EU (BY REASON OF THOSE PERSONS’ NATIONALITY, PLACE OF RESIDENCE OR DOMICILE, OR FOR ANY OTHER REASON). YOU SHOULD CONSULT WITH YOUR ADVISER ABOUT THE ABOVE-MENTIONED RESTRICTIONS AND ENSURE THAT YOU COMPLY WITH THE APPLICABLE REGULATIONS. EXC s.r.o. DOES NOT ASSUME ANY RESPONSIBILITY IF YOU DO NOT COMPLY WITH YOUR LOCAL RESTRICTIONS.
In order to comply with the requirements of the European General Data Protection Regulation (GDPR) for European users, this Privacy Policy outlines the legal basis on which we process your personal data (also referred to herein as personal information) and provides other information required by the GDPR. We process personal data when we have a lawful basis to do so in accordance with the GDPR. Generally, this means that we process personal data only where we have consent, where necessary to provide you with information, products, or services, or where necessary to comply with our legal obligations. We may also process personal data where otherwise allowed by the GDPR for the purposes outlined in this Privacy Policy (for example, to communicate with you and to respond to your requests). Please see below for more information.
1. Introduction
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website or placing an order with us, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us.
2. Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information: (a) by which you may be personally identified, such as name, postal address, e-mail address, telephone number, social insurance/security number, credit card or payment card information, bank account and other financial information, delivery address, billing address, and information that may be required by customs agents (
We collect this information: (a) directly from you when you provide it to us; (b) automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
We may also collect information provided by third parties, including but not limited to updated information on shipped products, as provided by carriers.
3. Information You Provide to Us
The information we collect on or through our Website may include: (a) information that you provide by filling in forms on our Website, including information provided at the time of registering to use our Website, placing an order through our Website, requesting further services or report a problem with our Website; (b) records and copies of your correspondence (including email addresses and voice call details), if you contact us; and/or (c) details of transactions you carry out through our Website and of the fulfillment of your orders, as you may be required to provide financial information such as credit card or payment information before placing or during the placement of an order through our Website. We may also request and collect from you information needed to verify your identity for the purposes of preventing fraud, either at the time of order or following the placement of your order, including for example proof of address or photo identification.
4. Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: (a) details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website; and (b) information about your computer and internet connection, including your IP address, operating system, and browser type.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
- Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
- Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email or other related website.
Information collected through these technologies is typically anonymous technical information. We will not attempt to link or match such anonymous technical information with any personal information unless we have consent, we (or our service providers) have detected or reasonably suspect any unlawful use of our the Website or a security breach, or we have a legal duty or right to do so.
5. Third-Party Use of Cookies and Other Tracking Technologies
Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
6. How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information: (a) to present our Website and its contents to you; (b) to provide you with information, products, or services that you request from us, and to process payment for such products or services; (c) to fulfill any other purpose for which you provide it; (d) to perform and develop services, deliveries, payments and products in connection with our Website; (e) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing, collection, easy reordering, bookkeeping, shipping, support and marketing; (f) to verify identity and prevent fraudulent use of your account or of our products and services; (g) to notify you about changes to our Website or any products or services we offer or provide through it; (h) to develop our Website and provide better services; (i) in any other way we may describe when you provide the information; (j) for any other purpose with your consent; and (k) as otherwise authorized or required by law.
We may also use your information to contact you about our own and third parties' goods and services that may be of interest to you in accordance with applicable laws. If you do not want us to use your information in this way, please contact us at the e-mail provided at the bottom of this policy.
In some cases, we may share personal information with third party service providers performing functions on our behalf, including, for example, vendors that provide information technology services, payment processing services, or provide analytics or assessment services. You understand and agree that the personal information collected may be transferred to third countries, as some service providers supporting our business may be located in these countries. We are located in Slovakia and all of our hosting and processing services are located in Slovakia and/or Austria. When your information is processed outside of your jurisdiction, it may be subject to the laws of and be accessible by legal authorities in such other jurisdictions. Please note that some countries may not offer the same type of protection and privacy for personal information provided in your own jurisdiction. We have taken appropriate technical, organizational, and legal steps to secure this information, including by placing appropriate obligations and restrictions on our third party service providers regarding their limited permitted use of this information, and the security practices to be used in protection of this information. For any questions, please contact us at the e-mail provided at the bottom of this policy."}}
We will keep your Personal Information in our possession only for the period necessary for the fulfillment of our collection purposes, as provided in Section 6 above, and then securely destroy or delete it.
7. Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy: (a) to our subsidiaries, affiliates and related companies to provide you with products and services; (b) to contractors, service providers, and other third parties we use to support our business, including, but not limited to firms for payment processing, developing, operations, sales, support, data analysis and marketing; (c) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred; (d) to fulfill the purpose for which you provide it; (e) for any other purpose disclosed by us when you provide the information; or (f) with your consent.
We may also disclose your personal information: (a) to comply with any court order, law, or legal process, including to respond to any legal duty, government or regulatory request; (b) to enforce or apply our General Terms of Sale and other agreements, including but not limited to for billing and collection purposes; (c) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others, including but not limited to exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Due to applicable laws, we may be required to disclose personal information related to the purchase of products through our Website. Personal information will only be disclosed when legally required and the personal information transmitted will be only to the extent necessary for compliance with the applicable laws.
8. Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
- Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by contacting us stating your request at the information provided at the bottom of this policy.
- We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.
9. Your Privacy Rights
Applicable laws may permit certain users of our Website to withdraw their consent to this Privacy Policy. To make such a request, please contact us at the information provided at the bottom of this policy. Please note that by withdrawing of your consent to this Privacy Policy you may not be able to use the Website, use our services or place any order through the Website.
We will provide individuals with access to the personal information we hold about them in accordance with applicable laws. We reserve the right to require that any request for access to personal information be made in writing. Generally, there is no cost for such access. However, we reserve the right to charge such costs on a case by case basis in accordance with applicable laws. The individual will be notified in advance if charges apply.
We make every reasonable effort to ensure that personal information is accurate and complete. This may involve requesting further information or updates from individuals. We rely on individuals to notify us if there is a change to their personal information that may affect their relationship with us. We will correct or amend the personal information where it can be shown that the information is incorrect or incomplete.
Subject to some exceptions, the GDPR also provides EU residents with the following rights:
- Right to erasure: You have the right to ask us to delete personal information that we hold about you.
- Right to restrict or object to processing: You have the right to ask us to limit or stop our processing of your personal data in certain cases (for example, if the personal data we are processing about you is inaccurate or is for direct marketing purposes).
- Right to data portability: You have the right to ask us for a copy of personal data we hold about you and to transfer such data to another entity.
You may contact us at the information provided at the bottom of this policy to exercise these rights in accordance with applicable laws.
We encourage you to contact us at the contact information below if you have any questions or concerns with our personal information practices. However, you also have the right to complain to regulatory authorities in your jurisdiction. Please contact us at the contact information below if you need information about the appropriate authority.
10. Data Security
We have implemented measures including reasonable policies, procedures, and other physical, technological and organizational safeguards designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Any payment transactions will be encrypted using SSL technology.
The protection of personal information is of paramount concern to us, and we are prepared to take appropriate and timely steps in the event of any incidents involving personal information in accordance with applicable laws.
The safety and security of your information also depends on you. Where we have given you a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We require you not to share your password and login details with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Unless otherwise provided in the applicable laws, any transmission of personal information is at your own risk.
11. Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by updating our Privacy Policy on the Website. Any changes will be automatically effective after 30 days of update on the Website. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.
