Shipping & returns

With Real 1, all purchased goods are shipped with high speed, and more importantly with a high level of precision and accuracy.

Put your mind at ease and put your trust in us when it comes to shipping gold, silver, and highly valuable and previous materials.

With our support team available 24/7, you can track all your shipments instantly and never worry about losing them.

Shipment Packaging

When mailing valuable precious metals, discretion and protection are key. Your products are securely wrapped in protective packaging, then placed in the shipping parcel along with packing material to prevent the products from shifting during shipping.

Please note: our return address and packaging do not give any indication of the valuable contents of the package, so you can rest assured that your packages will arrive safe and sound.

Shipment Tracking

When you place an order at Real 1, you can track your order’s progress from the time of creation until your products are delivered to your doorstep. As soon as your order ships, typically within one business day of cleared payment, you will receive an email notification of shipment.

Our customers are fully informed of the location of their metals and watches at all times between the package being picked up at our facility by the carrier and final delivery. You will know if your package will require a signature at delivery or not before finalizing your order at checkout.

More About Shipping Insurance

To ensure complete customer confidence, every single package we ship is sent with full shipping insurance. This means that in the extremely unlikely case your package is lost or damaged in transit, you will receive a full refund or exchange. Please note that our insurance policies only extend to packages in transit – once the carrier obtains a signature or completes the delivery confirmation, our coverage ceases. Please note that failure to notify us of damage or tampering within 48 hours from signature or delivery date may impact our ability to cover your claim. See our Terms and Conditions for full details.